Delivery & Service Fee

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Delivery Fee

Taiwan Air shipment Normal & Sensitive Goods (West Malaysia)

Weight
5kg & AboveFirst 5kgRM250.00/5kg
Continue 1kgRM50.00/1kg
Round Up Unit1kg
Duration7-10 Working Days
Description- Actual weight or volumetric, whichever is higher
- Shipping fees is calculated based on each parcel
- Maximum weight: Each parcel cannot exceed 30kg
- Maximum size: Each parcel cannot exceed 120cm x 120cm x 120cm

Taiwan Air shipment Normal & Sensitive Goods (East Malaysia-Sabah)

Weight
5kg & AboveFirst 5kgRM315.00/5kg
Continue 1kgRM63.00/1kg
Round Up Unit1kg
Description- Actual weight or volumetric, whichever is higher
- Shipping fees is calculated based on each parcel
- Maximum weight: Each parcel cannot exceed 30kg
- Maximum size: Each parcel cannot exceed 120cm x 120cm x 120cm
-temporary support postcode 88000-88999, please refer customer service for other postcode

Add-on Service Fee (optional)

Wooden Crate

No Fixed Fee
Description(length + height + width) / 3
=_CM x RM0.70

fragile stickers

1piece & AboveEvery 1pieceRM0.15/1piece
Description10 x 7.5 (CM)

Special Handling Fee

Description1.0 In order to fulfill customer's request extra service on parcel handling, we offer the following basic additional services as below:
I. Fragile sticker
II. Wooden frame services
III. Pallet + stretch film
IV. Pallet + wooden frame
v. Fiber bag / woven bag
vi. Carton packed
vii. Packing belt
viii. Label sticker
** Special Note: Please refer to the “Service Fees” page for details of the charges.

2.0 In addition to the basic additional services above, we also offer other special services, please refer the following related service charges:
i. System spelling or splitting;
Standard Charges
RM3.00 / per order
ii. Replace/modify the shipping address; modify the shipping method
Standard Charges
Edit the shipping address when the package is haven't sent out/ ship out ; RM3.00/ per request
If the parcel has been sent out/ ship out;
Air freight; RM35.00/per order
Sea Shipping; RM25.00/per order (this charges only apply to same state, for different state will extra charge)
Remarks: This requirement can be requested by phone call to our customer service or writing a note/description when submitting an order.
iii. Items photo service;
Standard Charges
RM0.50 per picture, photo service may covers inner packaging photos or outer packaging photos
RM5.00/per order; Limit up to 10 photos only
Remarks: This requirement can be requested by phone call to our customer service or writing a note/description when submitting an order.
Iv. Request parcel return sent back to your merchant;
Standard Charges
RM5.00 processing fees + local delivery fee (depending on delivery method used / courier charges)
Remarks: This service attached with one parcel return consignment note photo (while request return the parcel)
v. Unpacking and removing sensitive goods;
Standard Charges
RM3.00 - RM5.00 / per request
This service contains a photo captured for removed existing parcel item
This service included: open the outer packaging according to the package you specify, then repackage all the items in the same order.
If any items are sent less, our company will not handling any extra request on checking/ inspection.
Remarks: Do not use this service for fragile products.

**Reminder: Once your request as above parcel handling processing (if any), we not bear responsible for any lost case or damage to the goods after you receive the goods;
*** Special Note: If you need the above special services or other services, you may content our customer service. We will calculate the fee accordingly, all the request will only perform after obtaining your consent/ agreements.

Other Fee(s)

storage fees

Total Storage Days
1 - 20 DaysFree of Charge
21Day & AboveEvery 1DayRM1.00/1Day
Round Up Unit1Day
DescriptionThe storage fee is calculated based on the packaged date. Please submit your product order 1 to 2 days in advance.

[Sea Shipping]
i. Free Warehouse Usage: 20 Days (per waybill)
ii. Calculation of number of days: starts when the parcel is signed for receiving by the warehouse, item is confirmed to be received and has entered the warehouse management system in the Guangzhou warehouse.
iii. Calculation of charges: Starts when it is more than 20 days after being stored and weighed in the warehouse. Each order (consignment no.) = RM1.00/ day.
iv. For example: If you require shipping on the 40th day after storage, you will receive a RM20 storage fee (RM1 x 10 days).

[Air Shipping]
i. Free Warehouse Usage: 20 Days (per waybill)
ii. Calculation of number of days: starts when the parcel is signed for receiving by the warehouse, item is confirmed to be received and has entered the warehouse management system in the Guangzhou warehouse.
iii. Calculation of charges: Starts when it is more than 20 days after being stored and weighed in the warehouse. Each order (consignment no.) = RM1.00/ day.
iv. For example: If you require shipping on the 35th day after storage, you will receive RM 15 storage fee (RM1 x 5 days)

* Note: Parcel/waybills more than 60 days will be disposed without further compensation.. (Action taken: direct resale or handed over to resources for recycling and donation to charity).
1) Parcel do not submit & unknown (count from parcel arrival warehouse)
2) Waybills "Pending payment" (count from Status Pending Payment)
* Please forgive us for any inconvenience. Due to the high operating costs of the warehouse and limited storage space, the implementation of the warehousing service fee is to remind users to not ignore the package after the deadline, as extra fees will be charged.
* Exclude special situation: warehouse holiday & etc

Oversize fees (West Malaysia)

No Fixed Fee
DescriptionChina Guangzhou Air Shipment-Malaysia:
Maximum weight: Each parcel cannot exceed 40kg
Maximum size: Each parcel cannot exceed 120cm x 80 cm x 80 cm
if exceed above weight or size, will be additional charges RM1.00/kg + RM100.00/order

GDEX Courier:
Maximum weight: Each parcel cannot exceed 68kg
Maximum size: Each parcel cannot exceed 150cm x 150 cm x 150 cm
If exceed above weight or size, will be additional charges RM1.00/kg + RM100.00/order