Delivery & Service Fee
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Delivery Fee
Korea Air Shipment Normal & Sensitive Goods (East Malaysia-Sarawak)
| Weight | ||
| 5kg & Above | First 5kg | RM255.00/5kg |
| Continue 1kg | RM51.00/1kg | |
| Round Up Unit | 1kg | |
| Duration | 7-10 Working Days | |
| Description | - Minimum charges = RM255 - Actual weight or volumetric, whichever is higher - Shipping fees is calculated based on each parcel - Maximum weight: Each parcel cannot exceed 30kg - Maximum size: Each parcel cannot exceed 120cm x 120cm x 120cm | |
Add-on Service Fee (optional)
Wooden Crate
| No Fixed Fee | ||
| Description | (length + height + width) / 3 =_CM x RM0.70 | |
fragile stickers
| 1piece & Above | Every 1piece | RM0.15/1piece |
| Description | 10 x 7.5 (CM) | |
Special Handling Fee
| Description | 1.0 In order to fulfill customer's request extra service on parcel handling, we offer the following basic additional services as below: I. Fragile sticker II. Wooden frame services III. Pallet + stretch film IV. Pallet + wooden frame v. Fiber bag / woven bag vi. Carton packed vii. Packing belt viii. Label sticker ** Special Note: Please refer to the “Service Fees” page for details of the charges. 2.0 In addition to the basic additional services above, we also offer other special services, please refer the following related service charges: i. System spelling or splitting; Standard Charges RM3.00 / per order ii. Replace/modify the shipping address; modify the shipping method Standard Charges Edit the shipping address when the package is haven't sent out/ ship out ; RM3.00/ per request If the parcel has been sent out/ ship out; Air freight; RM35.00/per order Sea Shipping; RM25.00/per order (this charges only apply to same state, for different state will extra charge) Remarks: This requirement can be requested by phone call to our customer service or writing a note/description when submitting an order. iii. Items photo service; Standard Charges RM0.50 per picture, photo service may covers inner packaging photos or outer packaging photos RM5.00/per order; Limit up to 10 photos only Remarks: This requirement can be requested by phone call to our customer service or writing a note/description when submitting an order. Iv. Request parcel return sent back to your merchant; Standard Charges RM5.00 processing fees + local delivery fee (depending on delivery method used / courier charges) Remarks: This service attached with one parcel return consignment note photo (while request return the parcel) v. Unpacking and removing sensitive goods; Standard Charges RM3.00 - RM5.00 / per request This service contains a photo captured for removed existing parcel item This service included: open the outer packaging according to the package you specify, then repackage all the items in the same order. If any items are sent less, our company will not handling any extra request on checking/ inspection. Remarks: Do not use this service for fragile products. **Reminder: Once your request as above parcel handling processing (if any), we not bear responsible for any lost case or damage to the goods after you receive the goods; *** Special Note: If you need the above special services or other services, you may content our customer service. We will calculate the fee accordingly, all the request will only perform after obtaining your consent/ agreements. | |
Other Fee(s)
storage fees
| Total Storage Days | ||
| 1 - 20 Days | Free of Charge | |
| 21Day & Above | Every 1Day | RM1.00/1Day |
| Round Up Unit | 1Day | |
| Description | The storage fee is calculated based on the packaged date. Please submit your product order 1 to 2 days in advance. [Sea Shipping] i. Free Warehouse Usage: 20 Days (per waybill) ii. Calculation of number of days: starts when the parcel is signed for receiving by the warehouse, item is confirmed to be received and has entered the warehouse management system in the Guangzhou warehouse. iii. Calculation of charges: Starts when it is more than 20 days after being stored and weighed in the warehouse. Each order (consignment no.) = RM1.00/ day. iv. For example: If you require shipping on the 40th day after storage, you will receive a RM20 storage fee (RM1 x 10 days). [Air Shipping] i. Free Warehouse Usage: 20 Days (per waybill) ii. Calculation of number of days: starts when the parcel is signed for receiving by the warehouse, item is confirmed to be received and has entered the warehouse management system in the Guangzhou warehouse. iii. Calculation of charges: Starts when it is more than 20 days after being stored and weighed in the warehouse. Each order (consignment no.) = RM1.00/ day. iv. For example: If you require shipping on the 35th day after storage, you will receive RM 15 storage fee (RM1 x 5 days) * Note: Parcel/waybills more than 60 days will be disposed without further compensation.. (Action taken: direct resale or handed over to resources for recycling and donation to charity). 1) Parcel do not submit & unknown (count from parcel arrival warehouse) 2) Waybills "Pending payment" (count from Status Pending Payment) * Please forgive us for any inconvenience. Due to the high operating costs of the warehouse and limited storage space, the implementation of the warehousing service fee is to remind users to not ignore the package after the deadline, as extra fees will be charged. * Exclude special situation: warehouse holiday & etc | |
Oversize fees (West Malaysia)
| No Fixed Fee | ||
| Description | China Guangzhou Air Shipment-Malaysia: Maximum weight: Each parcel cannot exceed 40kg Maximum size: Each parcel cannot exceed 120cm x 80 cm x 80 cm if exceed above weight or size, will be additional charges RM1.00/kg + RM100.00/order GDEX Courier: Maximum weight: Each parcel cannot exceed 68kg Maximum size: Each parcel cannot exceed 150cm x 150 cm x 150 cm If exceed above weight or size, will be additional charges RM1.00/kg + RM100.00/order | |
