Delivery & Service Fee

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Delivery Fee

China GZ Air Shipment-East Malaysia (Sarawak) Normal Goods (East Malaysia-Sarawak)

Weight
1-2kgEvery 1kgRM34.00/1kg
3-10kgEvery 1kgRM28.00/1kg
11kg & AboveEvery 1kgRM26.00/1kg
Volumetric CalculationExtra 1-10kg : No Volumetric
Extra 11kg & Above : Half Volumetric
Round Up Unit1kg
Duration10++ Working Days
Description1. Air Shipment calculation:
(a) Each parcel cannot be exceeded 120cmx80cmx80cm, single side cannot exceed 150CM or cannot exceed 68kg, additional charges RM1/KG + RM100/parcel will be incurred for oversized parcel.
(b) Actual Weight Method: Difference of actual weight & volumetric weight ≤ 10kg, billing weight = Actual Weight
(c) Average Weight Method: Difference of actual weight & volumetric weight > 10kg, billing weight = (Actual Weight + Volumetric Weight) /2 .
(d) If actual weight is higher than (>) volumetric weight, billing weight will be based on actual weight
(e) Only applicable for Kuching town area

China GZ Air Shipment-East Malaysia (Sarawak) Sensitive Goods (East Malaysia-Sarawak)

Weight
1-2kgEvery 1kgRM35.00/1kg
3-10kgEvery 1kgRM29.00/1kg
11kg & AboveEvery 1kgRM27.00/1kg
Volumetric CalculationExtra 1-20kg : No Volumetric
Extra 21kg & Above : Half Volumetric
Round Up Unit1kg
Duration10++ Working Days
Description1. Air Shipment calculation:
(a) Each parcel cannot be exceeded 120cmx80cmx80cm, single side cannot exceed 150CM or cannot exceed 68kg, additional charges RM1/KG + RM100/parcel will be incurred for oversized parcel.
(b) Actual Weight Method: Difference of actual weight & volumetric weight ≤ 10kg, billing weight = Actual Weight
(c) Average Weight Method: Difference of actual weight & volumetric weight > 10kg, billing weight = (Actual Weight + Volumetric Weight) /2 .
(d) If actual weight is higher than (>) volumetric weight, billing weight will be based on actual weight
(e) Only applicable for Kuching town area

China GZ Air Shipment-East Malaysia (Outskirt) Normal Goods (East Malaysia-Sarawak)

Weight
1-2kgEvery 1kgRM50.00/1kg
3-10kgEvery 1kgRM39.00/1kg
11-25kgEvery 1kgRM38.00/1kg
26kg & AboveEvery 1kgRM39.00/1kg
Volumetric CalculationExtra 1-10kg : No Volumetric
Extra 11kg & Above : Half Volumetric
Round Up Unit1kg
Duration12++ Working Days
Description1. Air Shipment calculation:
(a) Each parcel cannot be exceeded 120cmx80cmx80cm, single side cannot exceed 150CM or cannot exceed 68kg, additional charges RM1/KG + RM100/parcel will be incurred for oversized parcel.
(b) Actual Weight Method: Difference of actual weight & volumetric weight ≤ 10kg, billing weight = Actual Weight
(c) Average Weight Method: Difference of actual weight & volumetric weight > 10kg, billing weight = (Actual Weight + Volumetric Weight) /2 .
(d) If actual weight is higher than (>) volumetric weight, billing weight will be based on actual weight

China GZ Air Shipment-East Malaysia (Outskirt) Sensitive Goods (East Malaysia-Sarawak)

Weight
1-2kgEvery 1kgRM51.00/1kg
3-10kgEvery 1kgRM40.00/1kg
11-25kgEvery 1kgRM39.00/1kg
26kg & AboveEvery 1kgRM40.00/1kg
Volumetric CalculationExtra 1-10kg : No Volumetric
Extra 11kg & Above : Half Volumetric
Round Up Unit1kg
Duration12++ Working Days
Description1. Air Shipment calculation:
(a) Each parcel cannot be exceeded 120cmx80cmx80cm, single side cannot exceed 150CM or cannot exceed 68kg, additional charges RM1/KG + RM100/parcel will be incurred for oversized parcel.
(b) Actual Weight Method: Difference of actual weight & volumetric weight ≤ 10kg, billing weight = Actual Weight
(c) Average Weight Method: Difference of actual weight & volumetric weight > 10kg, billing weight = (Actual Weight + Volumetric Weight) /2 .
(d) If actual weight is higher than (>) volumetric weight, billing weight will be based on actual weight

China Air Shipment-Malaysia(Epidemic prevention products-mask) Sensitive Goods (East Malaysia-Sarawak)

Weight
1-2kgEvery 1kgRM80.00/1kg
3-10kgEvery 1kgRM70.00/1kg
11-25kgEvery 1kgRM50.00/1kg
26kg & AboveEvery 1kgRM48.00/1kg
Round Up Unit1kg
Duration12+ Working Days
Description1. Epidemic prevention products
2. Air Shipment calculation:
(a) Each parcel cannot be exceeded 120cmx80cmx80cm or cannot exceed 68kg, additional charges RM1/KG + RM100/parcel will be incurred for oversized parcel.

Disclaimer
Regarding the export control requirements of Covid-19 prevention articles, all merchants and manufacturers must cooperate with the customs
The following is the exemption content of our company's transportation and export declaration:
1. Our company is not obligated to review the quality, and all documents provided by the customer for record
2. No matter what the situation, once go through customs inspection does not make any compensation
3. After inspection, once the goods are detained, no compensation will be made for detention
4. Merchant need to paid for the costs incurred due to inspections
5. No compensation will be made for any delay in the duration time limit during the movement control period
6. There will be no compensation for any missing goods due to customs inspections, etc.
Note: Once delivered and trans-shipped which mean agreed and accepted to the about content of declaimer.

Add-on Service Fee (optional)

bubble wrap

1meter & AboveEvery 1meterRM3.00/1meter
DescriptionMinimum= RM 3

Oversize fees (East Malaysia)

DescriptionEach parcel cannot be exceeded 120cmx80cmx80cm or cannot exceed 68kg, additional charges RM1/KG + RM100/parcel will be incurred for oversized parcel.

Wooden Crate

No Fixed Fee
Description(length + height + width) / 3
=_CM x RM0.70

fragile stickers

1piece & AboveEvery 1pieceRM0.15/1piece
Description10 x 7.5 (CM)

Special Handling Fee

Description1.0 In order to fulfill customer's request extra service on parcel handling, we offer the following basic additional services as below:
I. Fragile sticker
II. Wooden frame services
III. Pallet + stretch film
IV. Pallet + wooden frame
v. Fiber bag / woven bag
vi. Carton packed
vii. Packing belt
viii. Label sticker
** Special Note: Please refer to the “Service Fees” page for details of the charges.

2.0 In addition to the basic additional services above, we also offer other special services, please refer the following related service charges:
i. System spelling or splitting;
Standard Charges
RM3.00 / per order
ii. Replace/modify the shipping address; modify the shipping method
Standard Charges
Edit the shipping address when the package is haven't sent out/ ship out ; RM3.00/ per request
If the parcel has been sent out/ ship out;
Air freight; RM35.00/per order
Sea Shipping; RM25.00/per order (this charges only apply to same state, for different state will extra charge)
Remarks: This requirement can be requested by phone call to our customer service or writing a note/description when submitting an order.
iii. Items photo service;
Standard Charges
RM0.50 per picture, photo service may covers inner packaging photos or outer packaging photos
RM5.00/per order; Limit up to 10 photos only
Remarks: This requirement can be requested by phone call to our customer service or writing a note/description when submitting an order.
Iv. Request parcel return sent back to your merchant;
Standard Charges
RM5.00 processing fees + local delivery fee (depending on delivery method used / courier charges)
Remarks: This service attached with one parcel return consignment note photo (while request return the parcel)
v. Unpacking and removing sensitive goods;
Standard Charges
RM3.00 - RM5.00 / per request
This service contains a photo captured for removed existing parcel item
This service included: open the outer packaging according to the package you specify, then repackage all the items in the same order.
If any items are sent less, our company will not handling any extra request on checking/ inspection.
Remarks: Do not use this service for fragile products.

**Reminder: Once your request as above parcel handling processing (if any), we not bear responsible for any lost case or damage to the goods after you receive the goods;
*** Special Note: If you need the above special services or other services, you may content our customer service. We will calculate the fee accordingly, all the request will only perform after obtaining your consent/ agreements.

Other Fee(s)

storage fees

Total Storage Days
1 - 20 DaysFree of Charge
21Day & AboveEvery 1DayRM1.00/1Day
Round Up Unit1Day
DescriptionThe storage fee is calculated based on the packaged date. Please submit your product order 1 to 2 days in advance.

[Sea Shipping]
i. Free Warehouse Usage: 20 Days (per waybill)
ii. Calculation of number of days: starts when the parcel is signed for receiving by the warehouse, item is confirmed to be received and has entered the warehouse management system in the Guangzhou warehouse.
iii. Calculation of charges: Starts when it is more than 20 days after being stored and weighed in the warehouse. Each order (consignment no.) = RM1.00/ day.
iv. For example: If you require shipping on the 40th day after storage, you will receive a RM20 storage fee (RM1 x 10 days).

[Air Shipping]
i. Free Warehouse Usage: 20 Days (per waybill)
ii. Calculation of number of days: starts when the parcel is signed for receiving by the warehouse, item is confirmed to be received and has entered the warehouse management system in the Guangzhou warehouse.
iii. Calculation of charges: Starts when it is more than 20 days after being stored and weighed in the warehouse. Each order (consignment no.) = RM1.00/ day.
iv. For example: If you require shipping on the 35th day after storage, you will receive RM 15 storage fee (RM1 x 5 days)

* Note: Parcel/waybills more than 60 days will be disposed without further compensation.. (Action taken: direct resale or handed over to resources for recycling and donation to charity).
1) Parcel do not submit & unknown (count from parcel arrival warehouse)
2) Waybills "Pending payment" (count from Status Pending Payment)
* Please forgive us for any inconvenience. Due to the high operating costs of the warehouse and limited storage space, the implementation of the warehousing service fee is to remind users to not ignore the package after the deadline, as extra fees will be charged.
* Exclude special situation: warehouse holiday & etc

Oversize fees (West Malaysia)

No Fixed Fee
DescriptionChina Guangzhou Air Shipment-Malaysia:
Maximum weight: Each parcel cannot exceed 40kg
Maximum size: Each parcel cannot exceed 120cm x 80 cm x 80 cm
if exceed above weight or size, will be additional charges RM1.00/kg + RM100.00/order

GDEX Courier:
Maximum weight: Each parcel cannot exceed 68kg
Maximum size: Each parcel cannot exceed 150cm x 150 cm x 150 cm
If exceed above weight or size, will be additional charges RM1.00/kg + RM100.00/order

Sea Shipment Big Parcel (Sarawak)-Kuching Sensitive Goods (East Malaysia-Sarawak)

M3
0.5m3 & AboveFirst 0.5m3RM250.00/0.5m3
Continue 0.1m3RM50.00/0.1m3
Round Up Unit0.1m3
0.1m3 can contain up to 40kg
Duration30-45 Working Days
DescriptionSensitive goods: powder, liquid, food, etc.

Sea Shipment Big Parcel (Sarawak)-Kuching Normal Goods (East Malaysia-Sarawak)

M3
0.5m3 & AboveFirst 0.5m3RM225.00/0.5m3
Continue 0.1m3RM45.00/0.1m3
Round Up Unit0.1m3
0.1m3 can contain up to 40kg
Duration30-45 Working Days

Sea Shipment Big Parcel (Sarawak)-outside Kuching Normal Goods (East Malaysia-Sarawak)

M3
0.5m3 & AboveFirst 0.5m3RM275.00/0.5m3
Continue 0.1m3RM55.00/0.1m3
Round Up Unit0.1m3
0.1m3 can contain up to 40kg
Duration30-45 Working Days
Descriptiontemporary support postcode 94300,95000,96000,96008,97000,97200,98000,98100
please refer customer service for other postcode

Sea Shipment Big Parcel (Sarawak)-outside Kuching Sensitive Goods (East Malaysia-Sarawak)

M3
0.5m3 & AboveFirst 0.5m3RM300.00/0.5m3
Continue 0.1m3RM60.00/0.1m3
Round Up Unit0.1m3
0.1m3 can contain up to 40kg
Duration30-45 Working Days
DescriptionSensitive goods: powder, liquid, food, etc.
temporary support postcode 94300,95000,96000,96008,97000,97200,98000,98100
please refer customer service for other postcode

China Guangzhou Sea Shipment Small Parcel Normal & Sensitive Goods (East Malaysia-Sarawak)

Weight
3-10kgFirst 3kgRM39.00/3kg
Continue 1kgRM11.90/1kg
11kg & AboveFirst 11kgRM129.00/11kg
Continue 1kgRM9.90/1kg
Round Up Unit1kg
Duration30-45 Working Days
DescriptionActual weight or volumetric, whichever is higher
temporary support postcode 93000-93999
please refer customer service for other postcode

Add-on Service Fee (optional)

bubble wrap

1meter & AboveEvery 1meterRM3.00/1meter
DescriptionMinimum= RM 3

Wooden Crate

No Fixed Fee
Description(length + height + width) / 3
=_CM x RM0.70

Pallet+Stretch Film

No Fixed Fee
DescriptionSmall Pallet (120 cm x 120 cm ) = RM 84
Big Pallet (140 cm x 150 cm ) = RM 93

Pallet+Wooden Crate

No Fixed Fee
DescriptionSmall Pallet (120 cm x 120 cm ) = RM 156
Big Pallet (140 cm x 150 cm ) = RM 187
Pallet according cargo size = RM 218

fragile stickers

1piece & AboveEvery 1pieceRM0.15/1piece
Description10 x 7.5 (CM)

Special Handling Fee

Description1.0 In order to fulfill customer's request extra service on parcel handling, we offer the following basic additional services as below:
I. Fragile sticker
II. Wooden frame services
III. Pallet + stretch film
IV. Pallet + wooden frame
v. Fiber bag / woven bag
vi. Carton packed
vii. Packing belt
viii. Label sticker
** Special Note: Please refer to the “Service Fees” page for details of the charges.

2.0 In addition to the basic additional services above, we also offer other special services, please refer the following related service charges:
i. System spelling or splitting;
Standard Charges
RM3.00 / per order
ii. Replace/modify the shipping address; modify the shipping method
Standard Charges
Edit the shipping address when the package is haven't sent out/ ship out ; RM3.00/ per request
If the parcel has been sent out/ ship out;
Air freight; RM35.00/per order
Sea Shipping; RM25.00/per order (this charges only apply to same state, for different state will extra charge)
Remarks: This requirement can be requested by phone call to our customer service or writing a note/description when submitting an order.
iii. Items photo service;
Standard Charges
RM0.50 per picture, photo service may covers inner packaging photos or outer packaging photos
RM5.00/per order; Limit up to 10 photos only
Remarks: This requirement can be requested by phone call to our customer service or writing a note/description when submitting an order.
Iv. Request parcel return sent back to your merchant;
Standard Charges
RM5.00 processing fees + local delivery fee (depending on delivery method used / courier charges)
Remarks: This service attached with one parcel return consignment note photo (while request return the parcel)
v. Unpacking and removing sensitive goods;
Standard Charges
RM3.00 - RM5.00 / per request
This service contains a photo captured for removed existing parcel item
This service included: open the outer packaging according to the package you specify, then repackage all the items in the same order.
If any items are sent less, our company will not handling any extra request on checking/ inspection.
Remarks: Do not use this service for fragile products.

**Reminder: Once your request as above parcel handling processing (if any), we not bear responsible for any lost case or damage to the goods after you receive the goods;
*** Special Note: If you need the above special services or other services, you may content our customer service. We will calculate the fee accordingly, all the request will only perform after obtaining your consent/ agreements.

Other Fee(s)

storage fees

Total Storage Days
1 - 20 DaysFree of Charge
21Day & AboveEvery 1DayRM1.00/1Day
Round Up Unit1Day
DescriptionThe storage fee is calculated based on the packaged date. Please submit your product order 1 to 2 days in advance.

[Sea Shipping]
i. Free Warehouse Usage: 20 Days (per waybill)
ii. Calculation of number of days: starts when the parcel is signed for receiving by the warehouse, item is confirmed to be received and has entered the warehouse management system in the Guangzhou warehouse.
iii. Calculation of charges: Starts when it is more than 20 days after being stored and weighed in the warehouse. Each order (consignment no.) = RM1.00/ day.
iv. For example: If you require shipping on the 40th day after storage, you will receive a RM20 storage fee (RM1 x 10 days).

[Air Shipping]
i. Free Warehouse Usage: 20 Days (per waybill)
ii. Calculation of number of days: starts when the parcel is signed for receiving by the warehouse, item is confirmed to be received and has entered the warehouse management system in the Guangzhou warehouse.
iii. Calculation of charges: Starts when it is more than 20 days after being stored and weighed in the warehouse. Each order (consignment no.) = RM1.00/ day.
iv. For example: If you require shipping on the 35th day after storage, you will receive RM 15 storage fee (RM1 x 5 days)

* Note: Parcel/waybills more than 60 days will be disposed without further compensation.. (Action taken: direct resale or handed over to resources for recycling and donation to charity).
1) Parcel do not submit & unknown (count from parcel arrival warehouse)
2) Waybills "Pending payment" (count from Status Pending Payment)
* Please forgive us for any inconvenience. Due to the high operating costs of the warehouse and limited storage space, the implementation of the warehousing service fee is to remind users to not ignore the package after the deadline, as extra fees will be charged.
* Exclude special situation: warehouse holiday & etc