Terms of Service


  • 1.0 China Shipping

    1.1 Air Shipping: Calculation Method

    a. Each parcel cannot be exceeded 120cm x 80cm x 80cm or cannot exceed 68kg. Single side cannot exceed 150cm.
    Additional Charges - RM 1/kg or RM 100/parcel will incur for oversize parcels.
    b. Actual Weight: Difference of Actual Weight & Volumetric Weight ≤ 10kg, Billing Weight = Actual Weight.
    c. Average Weight: Difference of Actual Weight & Volumetric Weight > 10kg, Billing Weight = (Actual Weight + Volumetric Weight) / 2.
    d. If Actual Weight is higher than (>) Volumetric Weight, Billing Weight will be based on Actual Weight.

    1.2 Air Shipping: Features

    a. FREE Warehouse Usage: 20 Days period (per Waybill).
    b. Number of Days (Calculation): Starts when parcel is signed for receiving by Warehouse, item is confirmed - to be received and has entered the Warehouse Management System in Guangzhou's warehouse.
    c. Calculation of Charges: Starts when it is more than 20 days after being stored and weighed in the warehouse.
    Each order by (Consignment No.) = RM 1.00 / day.
    Example: If you require shipping storage for the 25th day after the 20-day period, there is a fee of RM 5.00 / day as STORAGE FEE (RM 1.00 x 5 Days Storage).

    1.3 Sea Shipping (Small Parcel): Calculation Method

    a. Actual Weight = Actual Weight of the Parcel (kg).
    b. Volumetric Weight = (Length x Width x Height) cm / 6,000 = x kg.
    Calculation is based on "WHICHEVER IS HIGHER" between Volumetric Weight and Actual Weight.

    1.4 Sea Shipping (Big Parcel): Calculation Method

    a. Measurement calculation is based on SIZE ().
    b. cbm / m³ Formula: (Length x Width x Height) cm / 1,000,000
    c. 1m³ items for 400 kg (max) only.

    1.5 Sea Shipping: Features

    a. FREE Warehouse Usage: 20 Days period (per Waybill).
    b. Number of Days (Calculation): Starts when parcel is signed for receiving by Warehouse, item is confirmed - to be received and has entered the Warehouse Management System in Guangzhou's warehouse.
    c. Calculation of Charges: Starts when it is more than 20 days after being stored and weighed in the warehouse.
    Each order by (Consignment No.) = RM 1.00 / day.
    Example: If you require shipping storage for the 40th day after the 20-day period, there is a fee of RM 10.00 / day as STORAGE FEE (RM 1.00 x 10 Days Storage).
  • 2.0 Thailand Shipping

    2.1 Land Shipping

    a. Actual Weight = Actual Weight of the Parcel (kg).
    b. Big Parcel = m³ / cbm.
    c. 0.1m³ items can contain 30 kg (max).
  • 3.0 Taiwan Shipping

    3.1 Air Shipping: Calculation Method

    a. Shipping fees is calculated based on each parcel.
    b. Maximum Weight: Each parcel cannot exceed 30kg.
    c. Maximum Size: Each parcel cannot exceed 120cm x 120cm x 120cm.
    Calculation is based on "WHICHEVER IS HIGHER" between Volumetric Weight and Actual Weight.

    3.2 Air Shipping: Features

    a. FREE Warehouse Usage: 20 Days period (per Waybill).
    b. Number of Days (Calculation): Starts when parcel is signed for receiving by Warehouse, item is confirmed - to be received and has entered the Warehouse Management System in Guangzhou's warehouse.
    c. Calculation of Charges: Starts when it is more than 20 days after being stored and weighed in the warehouse.
    Each order by (Consignment No.) = RM 1.00 / day.
    Example: If you require shipping storage for the 25th day after the 20-day period, there is a fee of RM 5.00 / day as STORAGE FEE (RM 1.00 x 5 Days Storage).
  • 4.0 Korea Shipping

    4.1 Air Shipping: Calculation Method

    a. Shipping fees is calculated based on each parcel.
    b. Maximum Weight: Each parcel cannot exceed 30kg.
    c. Maximum Size: Each parcel cannot exceed 120cm x 120cm x 120cm.
    Calculation is based on "WHICHEVER IS HIGHER" between Volumetric Weight and Actual Weight.

    4.2 Air Shipping: Features

    a. FREE Warehouse Usage: 20 Days period (per Waybill).
    b. Number of Days (Calculation): Starts when parcel is signed for receiving by Warehouse, item is confirmed - to be received and has entered the Warehouse Management System in Guangzhou's warehouse.
    c. Calculation of Charges: Starts when it is more than 20 days after being stored and weighed in the warehouse.
    Each order by (Consignment No.) = RM 1.00 / day.
    Example: If you require shipping storage for the 25th day after the 20-day period, there is a fee of RM 5.00 / day as STORAGE FEE (RM 1.00 x 5 Days Storage).
  • 5.0 Parcel Add-On Service

    We provide extra parcel add-on service for parcel care:


    Fragile Sticker

    Fragile Sticker

    Price: RM 0.15 / piece
    Description: 10 x 7.5 (cm)


    Wooden Frame

    Wooden Frame

    (Length + Width + Height) / 3 = (Total Size) cm x RM 0.70


    Pallet + Stretch Film

    Wooden Pallet + Stretch Film

    Small Pallet: 120 cm x 120 cm = RM 84
    Big Pallet: 140 cm x 150 cm = RM 93


    Pallet + Wooden Frame

    Wooden Pallet + Wooden Frame

    Small Pallet: 120 cm x 120 cm = RM 156
    Big Pallet: 140 cm x 150 cm = RM 187
    Pallet according to cargo size = RM 218


    Fiber Bag / Woven Bag

    Fiber Bag - Woven Bag - Sack


    Packed Carton

    Packed Carton


    Packing Belt

    Fiber Bag - Woven Bag - Sack


    Label Stickers

    Label Stickers


    Bubble Wrap

    Bubble Wrap

    Price: RM 3.00 / 1 meter
    Description: Minimum - RM 3.00 / 1 meter.

  • 6.0 Special Handling Fees

    1. Change Delivery Method (From Normal to Sensitive Parcel / From Air to Sea vice versa).
    2. Wooden Crate.
    3. Ship to outskirt area.
    4. Fragile stickers / Overweight or oversize items.
    5. Warehouse Storage Fees (Over 30 days and above will have surcharge).

    For more information, please refer to Section 5.2 at the Help Center for additional guidance:
    CLICK HERE
  • 7.0 Miscellaneous Charges

    EXTRA CHARGES will be imposed if:


    Change address
    Change shipping method
    Unpacking parcels - taking out sensitive items.
    Unpack parcel - Adding on another parcel to combine.
  • 8.0 Sensitive / Prohibited Items

    List of Items


    Flammable items, toxic, corrosive items, weapons and anything illegal are prohibited items set by IATA Rules and Regulations.

    Liquid
    Powder
    Weapons: Toy Gun, Toy Knife, Toy Spears
    Electrical Items - including battery
    Chemical Compounds

    For more information regarding these items, click on the button below to view Section 2.33 in the Help Center.
    CLICK HERE

    If there are any questions or uncertainty about items, you may contact us on WhatsApp .