1.1 Air Shipping: Calculation Method

a. Each parcel cannot be exceeded 150cm x 80cm x 80cm or cannot exceed 68kg. Single side cannot exceed 150cm.
Additional Charges - RM 1/kg or RM 100/parcel will incur for oversize parcels.
b. Actual Weight: Difference of Actual Weight & Volumetric Weight ≤ 10kg, Billing Weight = Actual Weight.
c. Average Weight: Difference of Actual Weight & Volumetric Weight > 10kg, Billing Weight = (Actual Weight + Volumetric Weight) / 2.
d. If Actual Weight is higher than (>) Volumetric Weight, Billing Weight will be based on Actual Weight.

1.2 Air Shipping: Features

a. FREE Warehouse Usage: 20 Days period (per Waybill).
b. Number of Days (Calculation): Starts when parcel is signed for receiving by Warehouse, item is confirmed - to be received and has entered the Warehouse Management System in Guangzhou's warehouse.
c. Calculation of Charges: Starts when it is more than 20 days after being stored and weighed in the warehouse.
Each order by (Consignment No.) = RM 1.00 / day.
Example: If you require shipping storage for the 25th day after the 20-day period, there is a fee of RM 5.00 / day as STORAGE FEE (RM 1.00 x 5 Days Storage).

1.3 Sea Shipping (Small Parcel): Calculation Method

a. Actual Weight = Actual Weight of the Parcel (kg).
b. Volumetric Weight = (Length x Width x Height) cm / 5,000 = x kg.
Calculation is based on "WHICHEVER IS HIGHER" between Volumetric Weight and Actual Weight.

1.4 Sea Shipping (Big Parcel): Calculation Method

a. Measurement calculation is based on SIZE (m³).
b. cbm / m³ Formula: (Length x Width x Height) cm / 1,000,000
c. 1m³ items for 400 kg (max) only.

1.5 Sea Shipping: Features

a. FREE Warehouse Usage: 20 Days period (per Waybill).
b. Number of Days (Calculation): Starts when parcel is signed for receiving by Warehouse, item is confirmed - to be received and has entered the Warehouse Management System in Guangzhou's warehouse.
c. Calculation of Charges: Starts when it is more than 20 days after being stored and weighed in the warehouse.
Each order by (Consignment No.) = RM 1.00 / day.
Example: If you require shipping storage for the 40th day after the 20-day period, there is a fee of RM 10.00 / day as STORAGE FEE (RM 1.00 x 10 Days Storage).

2.1 Land Shipping (Small Parcel): Calculation Method

a. Actual Weight = Actual Weight of the Parcel (kg).
b. Volumetric weight = (Length x Width x Height)cm /5,000 = x kg.
Calculation is based on "WHICHEVER IS HIGHER" between Volumetric Weight and Actual Weight.
c. Any parcel request to be consolidated, warehouse will use a carton or gunny bag by default (with additional charge around RM6-RM10) for repacking purpose.

2.2 Land Shipping (Big Parcel): Calculation Method

a. Measurement calculation is based on SIZE(m3).
b. cbm/m3 Formula: (Length x Width x Height) cm/1,000,000
If 1m3 exceeds 300kg will be charged overweight fees.

2.3 Land Shipping: Features

a. FREE Warehouse Usage: 20 Days period (per Waybill)
b. Number of Days (Calculation): Starts when parcel is signed for receiving by Warehouse, item is confirmed - to be received and has entered the Warehouse Management Sstem in Thailand's warehouse.
c. Calculation of Charges: Starts when it is more than 20 days after being stored and weighted in the warehouse.
Each order by (Consignment No.) = RM1.00 / day.
Example: If you require shipping storage for the 40th day after the 20-day period, there is a fee of RM10.00/day as STORAGE FEE(RM1.00 x 10 days storage).
d. For East Malaysia shipping order, will be arranged by land shipping to West Malaysia, then shipped by sea shipping to East Malaysia.
e. For sensitive items, shipping method is subject to changes either by land or sea shipping.

3.1 Air Shipping: Calculation Method

a. Actual weight = Actual weight of the Parcel (kg).
b. Volumetric weight = (Length x Width x Height) cm/ 5,000 = x kg.
Calculation is based on "WHICHEVER IS HIGHER" between Volumetric Weight and Actual Weight
c. Shipping fees is calculated based on each parcel.
d. Maximum Weight: Each parcel cannot exceed 30kg.
e. Maximum Size: Each parcel cannot exceed 120cm x 120cm x 120cm

3.2 Air Shipping: Features

a. No parcel consolidating and packing service.
b. Korea warehouse will arrange transportation immediately after receiving the parcels at warehouse, cannot store exceed 5 days.
c. After the parcel arrives in Malaysia only get know the parcel's size and weight.
d. Once the parcel arrives in Malaysia, payment must be made immediately, and the payment date must be one day before the delivery date.

4.1 Air Shipping: Calculation Method

a. Actual weight = Actual weight of the parcel (kg)
b. Volumetric Weight = (Length x Width x Height)cm /5,000 = x kg. Calculation is based on "WHICHEVER IS HIGHER" between Volumetric Weight and Actual Weight.
c. Shipping fees is calculated based on each parcel.
d. Maximum Weight: Each parcel cannot exceed 30kg
e. Maximum Size: Each parcel cannot exceed 120cm x 120cm x 120cm

4.2 Air Shipping: Features

a. No parcel consolidating and packing service.
b. Taiwan warehouse will arrange transportation immediately after receiving the parcels at warehouse, cannot store exceed 5 days
c. After the parcel arrives in Malaysia only get know the parcel's size and weight.
d. Payment must be made immediately once parcels arrives in Malaysia, and the payment date must be the day before the delivery date.

We provide extra parcel add-on service for parcel care:
Select Add-On Service Fragile Sticker Wooden Frame Pallet + Stretch Film Pallet + Wooden Frame Fiber Bag / Woven Bag Packed Carton Gunny Bag / Sack Packing Belt Label Stickers Bubble Wrap

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1. Change Delivery Method (From Normal to Sensitive Parcel / From Air to Sea vice versa).
2. Wooden Crate.
3. Ship to outskirt area.
4. Fragile stickers / Overweight or oversize items.
5. Warehouse Storage Fees (Over 30 days and above will have surcharge).

For more information, please refer to Section 5.2 at the Help Center for additional guidance:
CLICK HERE

EXTRA CHARGES will be imposed if:

Change address
Change shipping method
Unpacking parcels - taking out sensitive items.
Unpack parcel - Adding on another parcel to combine.

List of Items

Flammable items, toxic, corrosive items, weapons and anything illegal are prohibited items set by IATA Rules and Regulations.

Liquid
Powder
Weapons: Toy Gun, Toy Knife, Toy Spears
Electrical Items - including battery
Chemical Compounds

For more information regarding these items, click on the button below to view Section 2.33 in the Help Center.
CLICK HERE

If there are any questions or uncertainty about items, you may contact us on WhatsApp .