FAQ

1.0 General Guidelines

Registration:


The registration is divided into two steps: "submit information" and "activate username by e-mail". The whole process only takes around 2 minutes to complete.

1. Go to the registration page and enter an email address that you would like to use to activate your account. 2. Set a password. 3. Read the “Privacy Agreement” carefully, agree to the terms, and click the “Submit Registration” button. 4. Complete the registration. 5. You can also register and bind your account via Facebook.




Pending: Parcel pending for GIMworld staff handling.

Pending to weight: Parcel pending for warehouse weighing by GIMworld staff.

Pending payment: Order pending for payment by customer.

Pending to ship: Parcel pending for shipment.

Delivered: Parcel has been sent out to designated address and is awaiting collection.

Order cancellation: Invalid order due to certain reasons. 


* Note: If the parcel details do not match with information provided by the customer (e.g. wrong amount of items), further confirmation from the customer would be needed before it can be allowed into the GIMworld warehouse. For any inquiries, please e-mail us at shkhor@greatbizz.com.

Generating a Shipping Order

1.    When you have completed your purchase from a local seller, please submit your product in “Transportation”. We offer two (2) ways to submit shipments:

i.    Download the “Excel Form”, fill in the package information and upload it to our website;

ii.    Fill in the details of the package that you have purchased from the seller into the input box. Click the “Submit” button when you are done. You are required to fill in the information as follow (* = Required):

a.    Select the currency for the total price of the item (¥ / RM / $). (Note: Currently, we are only trading in Ringgit Malaysia (RM));

b.    Product Name – Please ensure that the item names are the same as the names stated in the COMMERCIAL INVOICE;

Example: If there are multiple items in a single express consignment note, please list out all product names as shown below: -

Product NameClothes, Pants,Belts,Stockings

c.    Seller – Seller name or store name;

d.    Express Company – If the logistics company you specify is not listed in the options, please select “Other”;

e.    Express No. – The courier number for each parcel must be unique (only one entry can be entered) and is according to each delivery trip to GIMworld warehouse;

f.    * Quantity – Please fill in the quantity of goods in each package / box (Note: not the number of packages);

g.    * Total Price – Total price for entire package as declared;

h.    Product Remarks – Example: Three bags of clothes, two bags of pants, one case of stockings, one bag of belts;

i.    Select the country warehouse you would like to ship to.


2.    After filling in, select the desired item and press the Submit All Packages button to enter the confirmation order. The order has been generated and the customer can click on the “View My Product Order” to see the submitted order. If you need to continue to submit the waybill, you can go to "My Account", click on "Product Order", select the order for the goods you want to ship, and then submit the waybill. Your order status will be changed to "on the way."


3.    After the order has been submitted for shipping, a waybill will be generated. The customer will then be able to choose the shipping method and any additional services.

  • The system will display the product information you have submitted and will ask for your confirmation before proceeding to the next step.
  • Fill in and confirm your shipping address, including your last name, company name, contact number, address, city, zip code and country. Then, select your shipping area (Note: Add information must be filled in to avoid errors when shipping the goods).
  • After selecting your shipping area, please select a shipping method. The shipping methods and their respective fees will be displayed.
  • You can select any additional services you require to reduce the weight of the goods or to check the goods. If you have any special instructions, please specify them here. Make sure there are no errors before submitting the waybill to end the process.


4.    When the waybill has been generated, customers will be able to view it in “My Waybill”. The status of the waybill will be “pending”.


5.    When all orders have arrived (all parcels have been received), the status of the waybill will be changed to “wait for weighing”. Please wait patiently for the staff to weigh and provide the weight of your parcels.


6.    When the goods have been weighed, the status of the waybill will be changed to “wait for payment”. You will be shown the weight, shipping costs and total shipping costs. If there are no errors, press the “Payment” button to pay the fee.


7.    Before submitting the bill of lading, the system will display all details for your confirmation. When the confirmation is submitted, the goods will be automatically arranged to arrive at the designated location.


8.    When the payment is successful, the waybill status will be changed to “waiting for delivery”.


9.    When the waybill’s status is changed to “delivered”, you will be able to track the package. When the goods arrive, please confirm the receipt to complete the entire process.

2.0 Parcel Shipment Rules & Regulations

2.11   Normal Courier (From China To West Malaysia)

  • Destination Tariff: If the package weight of the goods is within 25KG, the size of the outer box is not more than 30CM and the declared value is not more than RM500, Customer Tax will be exempted.
    The chances that tax would be imposed upon is extremely low, but when the product value exceeds RM500, the customer has to bear all custom taxes.
  • If the parcel does not fulfill the above requirements (exceeding both 25KG and 30CM in dimension), the charges will be different from the normal courier fee.
  • Air shipping is divided into two channels: Normal Goods and Sensitive Goods.

Air shipping weight measurement method on single-piece parcel:
i.     A parcel that is 1 – 20KG: Fees Charge Method (actual product weight, not volumetric weight); ii.    A parcel that is more than 20KG: Fees Charge Method ([actual product weight + volume] ÷ 2). Note: - The parcel dimension volume is the size of the product’s outer box (length CM x height CM x width CM ÷ 6000); - The actual weight refers to the actual weight of the parcel (not product weight); - Shipping fees is calculated based on each waybill (order).
Air Express restrictions (Terms of Use) :
i.     Maximum weight: single parcel cannot exceed 40KG;
ii.    Maximum size: single parcel does not exceed 120cm x 80cm x 80cm
iii.   If the package exceeds any of the above 
restrictions (i) & (ii), an additional RM1/ KG + RM100/ order is required.



2.12   Sea Shipment (From China to West Malaysia)

i.    Sea Shipping provides home delivery services;

ii.    GIMworld provides whole container custom clearance service. If interested, please contact our customer service for further information;

iii.    The minimum volume is 0.3 cubic meters, and the minimum unit for billing is 0.1 cubic meters (i.e. 0.33 cubic meters is charged at 0.4 cubic meters).

Overweight billing method will be used if 1 cubic meter exceeds 500KG.

(Example: if product size is 1 cubic, but its weight is 1,000KG; 1000 ÷ 500KG = 2 cubic x cubic fee)

Cubic Calculation Method = (overweight cubic (m3) x each cubic fee);

iv.    Cubic billing method: commodity / goods' outer box size (long CM × high CM × wide CM ÷ 1000000 = cubic number)


Reminder: If your parcel weighs less than 50KG, customers are suggested to use the small parcel measurement method (calculated by weight in KG).



2.13   Normal Courier (From China To East Malaysia)

        • Destination Tariff: If the package weight of the goods is within 25KG, the size of the outer box is not more than 30CM and the declared value is not more than RM500, Customer Tax will be exempted.
          The chances that tax would be imposed upon is extremely low, but when the product value exceeds RM500, the customer has to bear all custom taxes.
        • If the parcel does not fulfill the above requirements (exceeding both 25KG and 30CM in dimension), the charges will be different from the normal courier fee.
        • Air shipping is divided into two channels: Normal Goods and Sensitive Goods.

        Air shipping weight measurement method on single-piece parcel:
        Highest calculated weight method (The highest weight between actual weight and volumetric weight).
        Note:  
        The parcel dimension volume is the size of the product’s outer box (length CM x height CM x width CM ÷ 6000); The actual weight refers to the actual weight of the parcel (not product weight);
        - Shipping fees is calculated based on each waybill (order).
        Air Express Restrictions (Terms of Use):
        i.     Maximum weight: single parcel cannot exceed 60KG;
        ii.    Maximum size: single parcel does not exceed 120cm x 80cm x 80cm;
        iii.   
        If the package exceeds any of the above restrictions (i) & (ii), an additional RM1/ KG + RM100/ order is required.



        2.14   Sea Shipment (From China to East Malaysia)

        i.    Sea Shipping provides home delivery services;

        ii.    GIMworld provides whole container custom clearance service. If interested, please contact our customer service for further information;

        iii.    The minimum volume is 0.3 cubic meters, and the minimum unit for billing is 0.1 cubic meters (i.e. 0.33 cubic meters is charged at 0.4 cubic meters);

        iv.    Cubic billing method: commodity / goods' outer box size (long CM × high CM × wide CM ÷ 1000000 = cubic number);

        v.    Overweight billing method will be used if 1 cubic meter exceeds 500KG.

        Cubic Calculation Method = (overweight cubic (m3) x each cubic fee)

        (Example: if product size is 1 cubic, but its weight is 1,000KG; 1000 ÷ 500KG = 2 cubic x cubic fee).


        Reminder: If your parcel weighs less than 50KG, customers are suggested to use the small parcel measurement method (calculated by weight in KG).

        Liability of Forwarding Service: China to Malaysia and Malaysia to China 


        2.31 Sensitive Goods and Prohibited Goods

        i.    Customers shall bear all responsibility for any sensitive goods that were disguised as general cargo and are detained by customs. 

        For example: The transporting goods with batteries through ordinary air transport channels is considered disguising sensitive goods as general cargo. If it is seized by customs, customers have to pay the fine and wait for customs to verify the entire batch. Refunds are not guaranteed.

        ii.    The company only handles goods on the customers’ behalf and does not bear any legal liabilities that arise from illegal goods and the dishonest reporting of goods (e.g. cigarettes, alcoholic drinks, weapons). Customers shall bear all responsibilities for the delivery of all restricted items that are banned from the country.

        iii.    If it is found that the product information that was provided by the customer is different from the actual product, GIMworld has the right to change the shipping channel selected by customers to "sensitive" before the parcel is sent from the warehouse.

        iv.    GIMworld does not provide any "payment upon arrival of parcel" or "payment upon pick-up" services;

        * Note: The company only acts as an agent and are not to be held responsible for any illegal decisions and actions by the customers.

        v.    Please refer to 2.33 Prohibited Item and 2.34 Differences between Normal & Sensitive Goods for more details about classifying your parcel.


        2.32 Compensation Requirements and Details

        i.    The corresponding product name of the goods must be stated clearly on the invoice. If the item is not declared, it will be not meet the requirements for the compensation. GIMworld has the right to cancel your order and request you to retrieve your parcel.

        ii.    When a lost parcel has been reported, we will conduct an investigation on all participating parties from the freight forwarder, warehouse operator and local delivery team.

        iii.    Based on the investigation, if the missing parcel truly occurred during the delivery process, the claimable value of the lost good will be compensated.

        Compensation value is according to the item’s value on the invoice (up to USD100), or 3 times of the shipping fee, whichever is the lowest. 

        iv.    If all requirements and conditions for the compensation for a lost parcel are met, GIMworld will process and transfer the compensation to the customer’s account within two weeks.

        v.    Switched or Wrong Parcel:

        Refund will be available if it is GIMworld’s fault. We will resend the item without any extra charges to the customer. 

        vi.    Item Went Missing in the Warehouse:

        Refund will be available if the warehouse fails to locate your parcel (parcel was confirmed to be received by the warehouse). A maximum compensation of USD100 will be provided.

        vii.    Compensation will not be provided by GIMworld for the conditions below:

        a)    Items that were not or falsely declared before shipping;

        b)    Loss of parcel due to the courier or transportation service the customer has chosen before the parcel arrives at the warehouse;

        c)    As the parcel has not been opened, customers will not be able to claim compensation when items are found to be missing during repackaging (including seller sending less items, loss of items during delivery from the seller to GIMworld warehouse, etc.) if repackaging is requested.

        d)    The customer’s own negligence or false declaration of information

        No compensation and/or refunds will be provided for items that are detained by customs due to it being prohibited, has the wrong product info in the declaration or extra declaration fees (if any). 

        e)    Rejected by customs / On hold

        Once prohibited items or sending sensitive items through the normal goods channels are discovered by customs, GIMworld will not provide refunds and/or take responsibility.

        Customers are required to ensure the shipped item is legal and are required to declare the item accordingly. As the item(s) have to be repackage after being rejected by customs, customers will have to bear all additional costs to release and/or reship the item. (Customers who have this issue regularly will be blacklisted by our company.)


        Reminder:

        All fragile items are excluded from compensation.

        It is suggested that customers ask sellers to pack fragile items appropriately and labelled them clearly to avoid crushing when handling parcels or during shipping.

        Prohibited Items

        Prohibited Goods

        Counterfeit items, liquid, items in powder form, fresh food, medicine, flammable items, corrosive items, CDs, weapons and so on are prohibited items set by IATA Rules and Regulations. (If customers have any counterfeit items that needs air shipment, please contact our customer service officer for further information. If the customer provides false information or selects the wrong shipping method, we will not bear any responsibility on extra costs. Please keep that in mind, provide correct information and select the suitable shipping method in order to avoid complications in the future).

        All parcels may be inspected or scanned for prohibited items by customs clearance. If the goods are found to be prohibited items, the package will be confiscated and cannot be transported. It is the responsibility of each customer to ensure the ordered goods do not contain any prohibited items. We are not responsible for any loss resulting from the handling of these parcels or legal consequences by customs.

        *Please refer to image below before purchasing to avoid ordering prohibited goods)*

        Sex toys also is prohibited products

         

        A.    Special Handling of Package

        Sensitive Items: Batteries, liquids or food items are classified as sensitive items and are not suitable for certain shipping methods. It is the customer’s responsibility to ensure that the way of delivery is appropriate for sensitive packages. In general, we will review the order, and the logistics procurement department will screen and strictly control the sensitive goods. We provide two international modes of transport for such sensitive items: special sea and special economy courier.


        The following is a description of the classification of sensitive items:


        1.    Glass / Fragile Goods

        Items that contain glass parts and fragile items are classified as sensitive goods. We can prepare a wooden frame so that your glass and/or fragile goods have an extra layer of protection. However, if you listed these glass and/or fragile goods as ordinary goods, the company will not provide any compensation for any broken or damaged items.

        (Common Items: cups, cutlery, vases, mirrors, decorative items, picture frames)

         

        2.    Valuable Goods

        Valuable items are highly susceptible to theft, loss, robbery and so on. If you choose to purchase such items, please list it as sensitive goods as the probability of it being stolen will be reduced due to the wooden packaging.

        (Common Items: high-end goods, high-quality art pieces and decorations/jewellery, expensive accessories, etc.)

         

        3.    Goods Containing Liquid

        All goods containing liquid are classified as sensitive goods.

        For example, a pencil is considered general cargo, but a pen is considered sensitive goods as the ink is liquid. Another example is that phone covers are considered general cargo, but some phone covers have liquid decorations. The phone cover with liquid decorations is considered sensitive goods.

        (Common Items: pens, phone covers with liquid decorations, drinks, perfume)

         

        4.    Goods Containing Magnets

        Once items like stationery, kitchen equipment, music equipment and other goods contain magnets or magnetic properties, they will be considered sensitive goods. In addition to the above, many stationery and kitchen equipment contain magnets.

        (Common Items: magnetic message board, magnetic nails, magnetic bendable rulers, magnetic whiteboard erasers, fridge magnets, earphone, headphones, radios, speakers, music box)

         

        5.    Goods Containing Batteries

        Batteries are sensitive goods, thus, all goods with built-in batteries are considered sensitive goods. Many buyers are unaware that there are built-in batteries or that the seller included free batteries or forgot to remove it before shipping.

        (Common Items: watches, power banks, children’s toys, computers, mosquitoes, flashlights)

         

        6.    Branded or Imitation Goods

        All internationally recognized brands, no matter if its original or an imitation, are considered sensitive goods.

        (Examples: ADIDAS, NIKE, HUAWEI, LINING, Xiaomi, HELLO KITTY, TSUM TSUM)

         

        7.    Electrical Appliances Containing Motors

        Almost all electrical appliances are sensitive goods as they contain motors, thus, when plugged in, it will turn on or move the electrical appliances. Thus, it is classified as sensitive goods.

        (Common Items: fans, clocks, hair dryers, blenders, robot vacuum, rice cookers)

         

        8.    Goods Containing Powder

        All goods that are in powder form, be it food, supplies, cosmetics or medicines, and be it internally or externally, are all considered sensitive goods. This applies to powders of different colours, even white coloured powders.

        (Common Items: powder masks, powdered collagen, blush, flour, milk powder, medicine in powder form)

         

        9.    Goods that are Used on the Body

        Products that are used on the face and the body are all considered sensitive products. For example, makeup, toothpaste and medicine.

        (Common Items: lipstick, foundation, toothpaste, sunscreen, ointment, beauty mask, face cream, make-up, etc)

         

        10.    Goods Containing Electronic Chips

        Computer chips that generally contains electronic chips or electronics that contain electronic chips are considered sensitive goods. These electronic chips are common in 3C products, digital products or electronic appliances. In addition, some daily necessities also contain electronic chips. For example: electronic thermometer, early childhood education machines, toys, electronic kitchen scales.

        (Common Items: Computers, pen drives, hard disks, SDcards, car GPS, electronic maps)

         

        11.    Religious Goods

        Customs will generally be stricter on religious items. This includes religious books, supplies, clothing and props. All these items are considered sensitive goods.

        However, if the goods involve insulting religion(s) or promoting cults, it is prohibited.

        (Common Items: Books that are religious, political, racist and other domestically sensitive subjects in nature)

         

        12.    Food and Medicine

        All food is considered sensitive. This includes snacks, drinks, solid food, seafood, shellfish and dried food. All items that can be consumed by eating or drinking, including medicine, are all considered sensitive goods. Besides, only dry food is allowed to be shipped. Food like fresh vegetables and fruits are not allowed to be shipped.

        (Common Items: vegetable seeds, tea leaves, snacks, dried fruit, medicine pills, medicinal syrup, supplements and vitamins)

         

        13.    CD & DVD

        Due to copyright issues, all CDs, including CDs, DVDs and VCDs are considered sensitive goods.

        (Common Items: albums, movies)


        14.    Goods containing a blade or tool item

        Any products that has blades, be it is stationery, kitchen utensils or personal care, are considered sensitive products. Products such as kitchen knives and knife sharpeners are also considered sensitive goods. Thus, it is recommended to use sensitive shipping.

        Items such as model steel knives and swords are considered prohibited items.

        (Common Items: kitchen knife, knife sharpener, penknives, scissors, peeling knife, barber knives, shaving knives (size of the blade does not matter, as they are all considered sensitive goods))



        B. Normal Goods

        Normal goods consist of clothing, shoes, handbags, water bottles, etc. and are not prohibited from being shipped.

        Weight Calculation:

        If the goods weigh 1.2KG, we will charge the price for 2KG as the air freight fee.

        The air freight fee will be calculated using either actual weight or volumetric weight, whichever is heavier. What is volumetric weight? Volumetric weight is calculated based on height, width and length.


        Example 1

        Goods’ actual weight: 1KG

        Goods’ volumetric weight: 25KG x 20KG x 30KG

        Volumetric Weight = (25 x 20 x 30)/6000
        = 2.5KG


        If your good’s actual weight is 1.5KG, and the receipt shows 1.5KG, but the volumetric weight is 4.6KG, charges will be based on 5KG.

        Please be aware of this to avoid any inconvenience in the future.


        Why does volumetric weight calculation exist?

        Due to the fact that air freight shipment is done by plane, there is limited storage. 

        If most of us ship items like toys and plastic items, it will take up a lot of space. However, the weight is actually very light.

        Thus, air freight companies set this rule for volumetric weight calculation.

        3.0 Payment

        We support multi-payment gateways, which includes online banking, online transfer and through an ATM. Customers need to provide the "transfer successful message" to us through (a) screenshot(s) by sending or uploading to our website.

        4.0 Account

        Click on "forgotten password" in My Account and enter the e-mail address that is associated with that account. Then, click "submit to have your password with you". Users should contact our customer service officer if this function fails to assist you.

        5.0 After Sale Service

        [Sea Shipping]

        i.    Free Warehouse Usage: 30 Days (per waybill)

        ii.    Calculation of number of days: starts when the parcel is signed for receiving by the warehouse, item is confirmed to be received and has entered the warehouse management system in the Guangzhou warehouse.

        iii.    Calculation of charges:  Starts when it is more than 30 days after being stored and weighed in the warehouse. Each order (consignment no.) = RM10.00/ day.

        iv.    For example: If you require shipping on the 40th day after storage, you will receive a RM100 storage fee (RM10 x 10 days).


        [Air Shipping]


        i.    Free Warehouse Usage: 30 Days (per waybill)

        ii.    Calculation of number of days: starts when the parcel is signed for receiving by the warehouse, item is confirmed to be received and has entered the warehouse management system in the Guangzhou warehouse.

        iii.    Calculation of charges:  Starts when it is more than 30 days after being stored and weighed in the warehouse. Each order (consignment no.) = RM10.00/ day.

        iv.    For example: If you require shipping on the 35th day after storage, you will receive RM 50 storage fee (RM10 x 5 days)


        * Note: Any air or sea waybills will be removed after 60 days. (However our customer service will usually remind customers through calls or SMS on the 55th day. If the customer does not respond, the goods will be disposed of. (Action taken: direct resale or handed over to resources for recycling and donation to charity).


        * Please forgive us for any inconvenience. Due to the high operating costs of the warehouse and limited storage space, the implementation of the warehousing service fee is to remind users to not ignore the package after the deadline, as extra fees will be charged.

        Additional service charges are only applicable for shipping from Guangzhou, China to Malaysia. For more details of this charges, please visit: 

        GIMWorld Add-on Service Fee


        The following are additional services that are provides to the customer’s special requests:
        i.	Fragile stickers
        ii.	Wooded crate
        iii.	Pallet + Stretch film
        iv.	Pallet + Wooded crate
        v. If customer requests to split or combine orders, and other special request services, customers need to pay for special handling fee which is RM5 per transaction.
                **Special note: Unpacking services are not available.
        Free Services:
        i.	Fiber bag / woven bag
        ii.	Carton Box
        iii.	Labelling fees
        iv.	Packing belt

        i.    Shipping an item to outskirts or less populated areas might result in extra fees. (Additional fees depends on each case)

        Please contact our customer service for more details: cs.gimworld@gmail.com

        ii.    Delivery to door is limited to the Ground Floor / Lobby only, we will not deliver the parcel upstairs. (Delivery to High-rise Buildings is unavailable). 

        iii.    If the customer needs to withdraw cash (take part of the balance in their GIMworld account), an extra processing fee of RM1.00 will be charged.