Frequently Asked Questions

FAQ

1.0 General Guidelines

How to Register?

The registration is divided into two steps: "Submit Information" and "Activate Username by E-Mail". The whole process only takes around 2 minutes to complete.
  1. Go to the registration page and enter an email address that you would like to use to activate your account.
  2. Set a password.
  3. Read the “Privacy Agreement” carefully, agree to the terms, and click the “Submit Registration” button.
  4. Complete the registration.
  5. You can also register and bind your account via Facebook.

Step 1: Click on the Register/Login at the "heading navigation" top right corner.


OR you can register when you are in the Login page.



Step 2: Fill in your Personal Details (REQUIRED: IC Number, Username, First Name, Last Name, Email, Telephone etc).

Step 3: Fill in your desired "Password".

Step 4: Subscribed to Newsletter.

Click "YES" to receive newsletter to your email. Otherwise, click "NO".


Step 5: Before clicking "Submit", read the "Privacy Policy".

Read Privacy Policy

Step 6: Check your email after you register to ensure that you are REGISTERED with GIMworld.

Step 7: After clicking the login link from your email, you will be re-directed to the login page.

Step 8: After logging in, you can start "Ship For Me".

Pending: Parcel pending for GIMworld's staff to handle.
Pending to weight: Parcel pending for warehouse weighing by GIMworld's staff.
Pending payment: Order pending for payment by customer.
Pending to ship: Parcel pending for shipment.
Delivered: Parcel has been sent out to designated address and is awaiting collection.
Order cancellation: Invalid order due to certain reasons.

* Note:

If the parcel details do not match with information provided by the customer (e.g. wrong amount of items), further confirmation from the customer would be needed before it can be allowed into GIMworld's warehouse. For any inquiries, please contact customer service (016-480 0770)

Generating a Shipping Order

  1. When you have completed your purchase from a local seller, please submit your product in “Transportation”. We offer two (2) ways to submit shipments:
    1. Download the "Excel Form", fill in the package information and upload it to our website.
    2. Fill in the details of the package that you have purchased from the seller into the input box. Click the “Submit” button when you are done. You are required to fill in the information as follow (* = Required).
      1. * Select the currency for the total price of the item (¥ / RM / $). (Note: Currently, we are only trading in Ringgit Malaysia [RM]).
      2. * Product Name - Please ensure that the item names are the same as the names stated in the COMMERCIAL INVOICE.
        Example: If there are multiple items in a single express consignment note, please list out all product names as shown below:
        - Product Name:Clothes, Pants,Belts,Stockings.
      3. Seller - Seller name or store name.
      4. * Express Company - If the logistics company you specify is not listed in the options, please select "Other".
      5. * Express No. - The courier number for each parcel must be unique (only one entry can be entered) and is according to each delivery trip to GIMworld warehouse.
      6. * Quantity - Please fill in the quantity of goods in each package / box (Note: not the number of packages).
      7. * Total Price - Total price for entire package as declared.
      8. Product Remarks - Example: Three bags of clothes, two bags of pants, one case of stockings, one bag of belts.
      9. Select the country warehouse you would like to ship to.
  2. After filling in, select the desired item and press the Submit All Packages button to enter the confirmation order. The order has been generated and the customer can click on the “View My Product Order” to see the submitted order. If you need to continue to submit the waybill, you can go to "My Account", click on "Product Order", select the order for the goods you want to ship, and then submit the waybill. Your order status will be changed to "on the way"
  3. After the order has been submitted for shipping, a waybill will be generated. The customer will then be able to choose the shipping method and any additional services.

    The system will display the product information you have submitted and will ask for your confirmation before proceeding to the next step.
    Fill in and confirm your shipping address, including your last name, company name, contact number, address, city, zip code and country. Then, select your shipping area (Note: Add information must be filled in to avoid errors when shipping the goods).
    After selecting your shipping area, please select a shipping method. The shipping methods and their respective fees will be displayed.
    You can select any additional services you require to reduce the weight of the goods or to check the goods.
    If you have any special instructions, please specify them here. Make sure there are no errors before submitting the waybill to end the process.
  4. When the waybill has been generated, customers will be able to view it in "My Waybill". The status of the waybill will be "pending".
  5. When all orders have arrived (all parcels have been received), the status of the waybill will be changed to "wait for weighing". Please wait patiently for the staff to weigh and provide the weight of your parcels.
  6. When the goods have been weighed, the status of the waybill will be changed to "wait for payment". You will be shown the weight, shipping costs and total shipping costs. If there are no errors, press the "Payment" button to pay the fee.
  7. Before submitting the bill of lading, the system will display all details for your confirmation. When the confirmation is submitted, the goods will be automatically arranged to arrive at the designated location.
  8. When the payment is successful, the waybill status will be changed to "waiting for delivery".
  9. When the waybill’s status is changed to "delivered", you will be able to track the package. When the goods arrive, please confirm the receipt to complete the entire process.

2.0 Parcel Shipment Rules & Regulations

2.11 Normal Courier (From China To West Malaysia)

  • Destination Tariff: If the package weight of the goods is within 25KG, the size of the outer box is not more than 30CM and the declared value is not more than RM500, Customer Tax will be exempted.
    The chances that tax would be imposed upon is extremely low, but when the product value exceeds RM500, the customer has to bear all custom taxes.
  • Air shipping is divided into two channels: Normal Goods and Sensitive Goods.
Air shipping weight measurement method on single-piece parcel:

i. A parcel that is 1-20kg: Fees Charge Method (actual product weight, not volumetric weight);
ii. A parcel that is more than 20kg: Fees Charge Method ([actual product weight + volume] ÷ 2);

Note:
- The parcel dimension volume is the size of the product’s outer box (length CM x height CM x width CM ÷ 6000);
- The actual weight refers to the actual weight of the parcel (not product weight);
- Shipping fees is calculated based on each waybill (order).

Air Express Restrictions (Terms of Use):

i. Maximum weight: single parcel cannot exceed 40KG;
ii. Maximum size: single parcel does not exceed 120cm x 80cm x 80cm
iii. If the package exceeds any of the above restrictions (i) & (ii), an additional RM1/kg + RM100/order is required.

2.12 Sea Shipment (From China to West Malaysia)

i. Sea Shipping provides home delivery services
ii. GIMworld provides whole container custom clearance service. If interesed, please contact our sales person (016-291 5255) for further information.
iii. The minimum volume is 0.3 cubic meters, and the minimum unit for billing is 0.1 cubic meters (i.e. 0.33 cubic meters is charged at 0.4 cubic meters).
Overweight billing method will be used if 1 cubic meter exceeds 400kg.
(Example: If product size is 1 cubic, but its weight is 1,000kg; 1000 ÷ 400KG = 2.5 cubic x cubic fee)
Cubic Calculation Method = (overweight cubic (m3) x each cubic fee)
iv. Cubic billing method: commodity/ goods' outer box size (long cm x height cm x wide cm ÷ 1000000 = cubic number)

Reminder: If your parcel weights less than 40kg, customers are suggested to use the small parcel measurement method (calculated by weight in KG).

2.13 Normal Courier (From China to East Malaysia)

  • Destination Tariff: If the package weight of the goods is within 25KG, the size of the outer box is not more than 30CM and the declared value is not more than RM500, Customer Tax will be exempted.
    The chances that tax would be imposed upon is extremely low, but when the product value exceeds RM500, the customer has to bear all custom taxes.
  • Air shipping is divided into two channels: Normal Goods and Sensitive Goods.
Air shipping weight measurement method on single-piece parcel:

Highest calculated weight method (The highest weight between actual weight and volumetric weight).

Note:
- The parcel dimension volume is the size of the product’s outer box (length CM x height CM x width CM ÷ 6000);
- The actual weight refers to the actual weight of the parcel (not product weight);
- Shipping fees is calculated based on each waybill (order).

Air Express Restrictions (Terms of Use):

i. Maximum weight: single parcel cannot exceed 60KG;
ii. Maximum size: single parcel does not exceed 120cm x 80cm x 80cm
iii. If the package exceeds any of the above restrictions (i) & (ii), an additional RM1/kg + RM100/order is required.

2.14 Sea Shipment (From China to East Malaysia)

i. Sea Shipping provides home delivery services
ii. GIMworld provides whole container custom clearance service. If interesed, please contact our sales person (016-291 5255) for further information.
iii. The minimum volume is 0.3 cubic meters, and the minimum unit for billing is 0.1 cubic meters (i.e. 0.33 cubic meters is charged at 0.4 cubic meters).
iv. Cubic billing method: commodity/ goods' outer box size (long cm x height cm x wide cm ÷ 1000000 = cubic number) v. Overweight billing method will be used if 1 cubic meter exceeds 500kg.
(Example: If product size is 1 cubic, but its weight is 1,000kg; 1000 ÷ 500KG = 2 cubic x cubic fee)
Cubic Calculation Method = (overweight cubic (m3) x each cubic fee)


Reminder: If your parcel weights less than 50kg, customers are suggested to use the small parcel measurement method (calculated by weight in KG).

1. Air Shipment calculation:
(a) Each parcel cannot be exceeded 120cmx80cmx80cm or cannot exceed 40kg.
(b) Calculation base on whichever is higher between volumetric weight and actual weight.

2. Korea Air Shipping Calculation:
(a) Actual weight or volumetric, whichever is higher, 
(b) Volumetric weight = (W x H x L cm) / 6000 = xxx KG
(c) Shipping fees is calculated based on each parcel
(d) Maximum weight: Each parcel cannot exceed 30kg
(e) Maximum size: Each parcel cannot exceed 120cm x 120cm x 120cm

3. Taiwan Air Shipping Calculation:
(a) Actual weight or volumetric, whichever is higher
(b) Volumetric weight = (W x H x L cm) / 6000 = xxx KG
(c) Shipping fees is calculated based on each parcel
(d) Maximum weight: Each parcel cannot exceed 30kg
(e) Maximum size: Each parcel cannot exceed 120cm x 120cm x 120cm

4. Sea Shipment (Small parcel):
(a) Calculation base on whichever is higher between 【Volumetric Weight】and 【Actual Weight】.
(b) Actual weight = actual weight of the parcel in KG
(c) Volumetric weight = (W x H x L cm) / 6000 = xxx KG

5. Sea shipment (Big parcel):
(a) Measurement calculation is base on Size (M3; CBM).
(b) CBM / M3 Calculation Formula : Length (cm) x Width (cm) x Height (cm) / 1,000,000
(c) 1m3 items max 400kg only.

6. Land shipping:
(a) Small parcel = weight in KG, and volumetric weight whichever is higher.
(b) Big parcel = M3/ CBM.

7. Weight Measurement Method:
(a) Actual weight: Difference of product weight & volume weight within range 1-10kg, billing weight = Actual weight
(b) Average weight: Difference of product weight & volume weight more than 10kg, billing weight = (Actual weight + Volume weight) /2
(c) If actual weight is higher than volume weight, billing weight will be based on actual weight
Example 1: Actual weight = 10kg, volume weight = 19kg; billing weight = 10kg (Actual weight method)
Example 2: Actual weight = 10kg, volume weight = 36kg; difference of weight = 26kg (>20kg = Average weight method), Therefore, billing weight = (10 + 36) /2 = 23kg
Example 3: Actual weight = 27kg, volume weight = 5kg; billing weight = 27kg

Liability of Forwarding Service: China to Malaysia

2.31 Sensitive Goods and Prohibited Goods

i. Customers shall bear all responsibility for any sensitive goods that were disguised as general cargo and are detained by customs.
[For example: The transporting goods with batteries through ordinary air transport channels is considered disguising sensitive goods as general cargo. If it is seized by customs, customers have to pay the fine and wait for customs to verify the entire batch. Refunds are not guaranteed.]

ii. The company only handles goods on the customers' behalf and does not bear any legal liabilities that arise from illegal goods and the dishonest reporting of goods (e.g. cigarattes, alcoholic drinks, weapons). Customers shall bear all responsibilities for the delivery of all restricted items that are banned from the country.

iii. GIMworld does not provide any "payment upon arrival of parcel" or "payment upon pick-up" services.

* Note:
The company only acts as an agent and are not to be held responsible for any illegal decisions and actions by the customers.

iv. Please refer to 2.33 Prohibited Item and 2.34 Differences between Normal & Sensitive Goods for more details about classifying your parcel.

2.32 Compensation Requirements and Details

i. The corresponding product name of the goods must be stated clearly on the invoice. If the item is not declared, it will be not meet the requirements for the compensation. GIMworld has the right to cancel your order and request you to retrieve your parcel.

ii. When a lost parcel has been reported, we will conduct an investigation on all participating parties from the freight forwarder, warehouse operator and local delivery team.

iii. Based on the investigation, if the missing parcel truly occurred during the delivery process the claimable value of the lost good will be compensated.
Compensation value is according to the item's value on the invoice (up to USD100), or 3 times of the shipping fee, whichever is the lowest.

iv. If all requirements and conditions for the compensation for a lost parcel are met, GIMworld will process and transfer the compensation to the customer's account within two weeks.

v. Switched or Wrong Parcel:
Refund will be available if it is GIMworld's fault. We will resent the item without any extra charges to the customer.

vi. Item went missing in the warehouse:
Refund will be available if the warehouse fails to locate your parcel (parcel was confirmed to be received by the warehouse). A maximum compensation of USD100 will be provided.

vii. Compensation will not be provided by GIMworld for the conditions below:

(a) Items that were not or falsely declared before shipping.

(b) Loss of parcel due to the courier or transportation service the customer has chosen before the parcel arrives at the warehouse.

(c) As the parcel has not been opened, customers will not be able to claim compensation when items are found to be missing during repackaging (including seller sending less items, loss of items during delivery from the seller to GIMworld warehouse, etc.), if repackaging is requested.

(d) The customer's own negligence or false declaration of information

No compensation and/or refunds will be provided for items that are detained by customs due to it being prohibited, has the wrong product info in the declaration or extra declaration fees (if any).

(e) Rejected by customs/ On hold

Once prohibited items or sending sensitive items through the normal goods channels are discovered by customs, GIMworld will not provide refunds and/or take responsibility.

Customers are required to ensure the shipped item is legal and are required to declare the item accordingly. As the item(s) have to be repackage after being rejected by customs, customers will have to bear all additional costs to release and/or reship the item. (Customers who have this issue regularly will be blacklisted by our company.)

* Reminder:
If the goods are damaged on the way, the customer need to bear the risks. All fragile items are excluded from compensation.
It is suggested that customers ask sellers to pack fragile items appropriately and labelled them clearly, or select our wood crate service to avoid crushing when handling parcels or during shipping.

Prohibited Goods

Fresh food, medicine, flammable items, corrosive items, CDs, weapons and so on are prohibited items set by IATA Rules and Regulations.

  • If customers have any counterfeit items that needs air shipment, please contact our customer service officer for further information.
  • If the customer provides false information or selects the wrong shipping method, we will not bear any responsibility on extra costs.
  • Please keep that in mind, provide correct information and select the suitable shipping method in order to avoid complications in the future.

All parcels may be inspected or scanned for prohibited items by customs clearance. If the goods are found to be prohibited items, the package will be confiscated and cannot be transported. It is the responsibility of each customer to ensure the ordered goods do not contain any prohibited items. We are not responsible for any loss resulting from the handling of these parcels or legal consequences by customs.

*Please refer to list below before purchasing to avoid ordering prohibited goods*

*Except list below, perishables (refrigerated, chilled), printed items (religious, political, ethnic, terrorist, erotic item), sex toys, high-value jewelry (gold, diamonds), food (contain unknown odor, alcohol) , medicine and also under Prohibited Item Category


Check with us for more details:


Whatsapp Messenger

Check with us for more details:



Item Contain with Corrosive/Toxic

Sulfuric acid, mercury, hydrochloric acid, carbonic acid, organic solution, pesticide, insecticide & etc.

Pressure Bottle

Oxygen cylinder, pressurized container spray, fire extinguisher, gas receiver, tinted moisturizer, hair spray

Flammable & Explosive

Matches, lighters, firecrackers, gasoline, alcohol and so on.

Radioactive material

All item or metal that has radioactive, x-ray machine

Animal & Plant

Pet, plant, seed, animal specimens, plant specimens, pet food and so on.

Coins/ Financial Instruments

All that has business value such as coins, bonds, cheque, stock certification and so on.

Firearms, Ammunition, Control knife

All dangerous weapons with legal restrictions/military weapons, guns, bombs, ammunition, gunpowder, knives, etc.

Drug

Marijuana, morphine, arsenic, amfebutamone, marijuana seeds and so on.

White powder

Flour, tapioca flour, washing powder, talcum powder and so on.

Alcoholic product

Wine, alcoholic drinks, alcoholic foods and so on.

A. Special Handling of Package

The following is a description of the classification of sensitive items:

1. Glass/ Fragile Goods

Item that contain glass parts and fragile items are classified as sensitive goods. However, if you listed these glass and/or fragile goods as ordinary goods, the company will not provide any compensation for any broken or damaged items.

(Common Items: cups, cutlery, vases, mirrors, decorative items, picture frames)

2. Valuable Goods

Valuable items are highly susceptible to theft, loss, robbery and so on. If you choose to purchase such items, please list it as sensitive goods as the probability of it being stolen will be reduced due to the wooden packaging.

(Common Items: High-end goods, high-quality art pieces and decorations/jewellery, expensive accessories, etc.)

3. Goods Containing Liquid

All goods containing liquid are classified as sensitive goods.

For example, a pencil is considered general cargo, but a pen is considered sensitive goods as the ink is liquid. Another example is that phone covers are considered general cargo, but some phone covers have liquid decorations. The phone cover with liquid decorations is considered sensitive goods.

(Common Items: pens, phone covers with liquid decorations, drinks, perfume)

4. Goods Containing Magnets

Once items like stationery, kitchen equipment, music equipment and other goods contain magnets or magnetic properties, they will be considered sensitive goods. In addition to the above, many stationery and kitchen equipment contain magnets.

(Common Items: Magnetic message board, magnetic nails, magnetic bendable rulers, magnetic whiteboard erasers, fridge magnets, earphone, headphones, radios, speakers, music box)

5. Goods Containing Batteries

Batteries are sensitive goods, thus, all goods with built-in batteries are considered sensitive goods. Many buyers are unaware that there are built-in batteries or that the seller included free batteries or forgot to remove it before shipping.

(Common Items: Watches, power banks, children's toys, computers, mosquitoes swatter, flashlights)

6.Branded or Imitation Goods

All internationally recognized brands, no matter if its original or an imitation, are considered sensitive goods.

(Example: ADIDAS, NIKE, HUAWEI, LINING, Xiaomi, HELLO KITTY, TSUM TSUM)

7. Electrical Appliances Containing Motors

Almost all electrical appliances are sensitive goods as they contain motors, thus, when plugged in, it will turn on or move the electrical appliances. Thus, it is classified as sensitive goods.

(Common Items: fans, clocks, hair dryers, blenders, robot vacuum, rice cookers)

8. Goods Containing Powder (White powder will not be accept)

All goods that are in powder form, are all considered sensitive goods. This applies to powders of different colors, white powders is prohibited items.

(Common Items: Powder masks, powdered collagen, blush, flour, milk powder, medicine in powder form)

9. Goods that are used on the body

Products that are used on the face and the body are all considered sensitive products. For example: cosmetic, toothpaste and medicine.

(Common Items: Lipstick, foundation, toothpaste, sunscreen, ointment, beauty mask, face cream, cosmetic, etc.)

10. Goods Containing Electronic Chips

Computer chips that generally contains electronic chips or electronics that contain electronic chips are considered sensitive goods. These electronic chips are common in 3C products, digital products or electronic appliances. In addition, some daily necessities also contain electronic chips.
For example: electronic thermometer, early childhood education machines, toys, electronic kitchen scales.

(Common Items: Computers, pen drives, hard disks, SD cards, car GPS, electronic maps)

11. Printed items - non-religious, political, ethnic, terrorist, erotic item

12. Foods

All food is considered sensitive. This includes snacks, drinks, solid food, seafood, shellfish and dried food. All items that can be consumed by eating or drinking, are all considered sensitive goods. Besides, only dry food is allowed to be shipped. Food like fresh vegetables and fruits are not allowed to be shipped.

(Common Items: vegetable seeds, tea leaves, snacks, dried fruit etc.)

13. CD & DVD

Due to copyright issues, all CDs, including CDs, DVDs and VCDs are considered sensitive goods.

(Common Items: albums, movies)

14. Goods containing a blade or tool item

Any products that has blades, be it is stationery, kitchen utensils or personal care, are considered sensitive products. Products such as kitchen knives and knife sharpeners are also considered sensitive goods. Thus, it is recommended to use sensitive shipping.

Item such as model steel knives and swords are considered prohibited items. (Common Items: Kitchen knife, knife sharpener, penknives, scissors, peeling knife, barber knives, shaving knives (size of the blade does not matter, as they are all considered sensitive goods))

B. Normal Goods

Normal goods consist of clothing, shoes, handbags, water bottles, etc. and are not prohibited from being shipped.

C. Remark

(1) Please remember to sort items (normal and sensitive) and submit the order separately! If you have submitted the order for sensitive goods and normal goods together, the entire package will be calculated at a sensitive goods' price. If the customer chooses the wrong channel/false declaration, all charges will be bear by the customer.

(2) If the customer falsely declare the goods and value, and confiscated or fined by the customs, the charges will be bear by customer.

(3) If the customer conceals, falsely declare prohibited items, such as drugs, flammable and explosive, customer will bear all the legal responsibility.

(4) If the goods are damaged on the way, the customer need to bear the risks. We recommend customer to select wooden crate service for fragile products.

Weight Calculation:

If the goods weight 1.2kg, we will charge the price for 2kg as the air freight fee.
The air freight fee will be calculated using either actual weight or volumetric weight, whichever is heavier.
"What is volumetric weight?" Volumetric weight is calculated based on height, width and length.


Example 1:

Goods' actual weight: 1kg
Goods' volumetric weight: 25cm x 20cm x 30cm
Volumetric weight = (25 x 20 x 30)/6000 = 2.5kg

If your good's actual weight is 1.5kg, and the receipt shows 1.5kg, but the volumetric weight is 4.6kg, charges will be based on 5kg.
*Please be aware of this to avoid any inconvenience in the future.


Why does volumetric weight calculation exist?

Due to the fact that air freight shipment is done by plane, there is limited storage.
If most of us ship items like toys and plastic items, it will take up a lot of space. However, the weight is actually very light.
Thus, air freight companies set this rule for volumetric weight calculation.

3.0 Payment

We support multi-payment gateways, which includes online banking, online transfer and through an ATM. Customers need to provide the "transfer successful message" to us through (a) screenshot(s) by sending or uploading to our website.

4.0 Account

Click on "forgotten password" in My Account and enter the e-mail address that is associated with that account. Then, click "submit to have your password with you". Users should contact our customer service officer if this function fails to assist you.

5.0 After Sales Service

Air Shipping and Sea Shipping

(i) Free warehouse usage: 20 Days (per waybill)
(ii) Calculation of number of days: Starts when parcel is signed for receiving by the warehouse, item is confirmed to be receive and has entered the warehouse management system in the warehouse.
(iii) Calculation of charges: Starts when it is more than 20 days after being stored and weighted in the warehouse. Each order (consignment no.) = RM1.00/ day
(iv) For example: If you require shipping on the 40th day after storage, you will receive a RM20 storage fee (RM1 x 20 days).

* Note:
Parcel/ waybills more than 60 days will be disposed without further compensation.
(Action taken: direct resale or handed over to resources for recycling and donation to charity).

(1) Parcel do not submit & unknown (count from parcel arrived warehouse)
(2) Waybills "Pending payment" (count from Status Pending Payment)

* Please forgive us for any inconvenience. Due to the high operating costs of the warehouse and limited storage space, the implementation of the warehousing service fee is to remind users to not ignore the package after the deadline, as extra fees will be charged.
* Exclude special situation: Warehouse holiday etc.

1.0 In order to fulfill customer's request extra service on parcel handling, we offer the following basic additional services as below:

  1. Fragile sticker
  2. Wooden frame services
  3. Pallet + stretch film
  4. Pallet + wooden frame
  5. Fiber bag/ Woven bag
  6. Carton packed
  7. Packing belt
  8. Label sticker

** Special Note: Please refer to the “Service Fees” page for details of the charges.

2.0 In addition to the basic additional services above, we also offer other special services, please refer the following related service charges:

(i) System spelling or splitting:
Standard charges: RM3.00 / per order

(ii) Replace/modify the shipping address or modify the shipping method:
Edit the shipping address when the package is haven't sent out/ship out: RM3.00 / per request
If the parcel has been sent out/ship out:
  Air freight: RM35.00 / per order
  Sea freight: RM25.00 / per order (this charges only apply to same state, for different state will have extra charge)
*Remarks: This requirement can be requested by phone call to our customer service or writing a note/description when submitting an order.

(iii) Item photo service
Standard charges:
RM0.50 per picture; Photo service may covers inner packaging photos or outer packaging photos
RM5.00 per order; Limit up to 10 photos only
*Remarks: This requirement can be requested by phone call to our customer service or writing a note/description when submitting an order.

(iv) Request parcel return sent back to your merchant
Standard charges:
RM5.00 processing fees + local delivery fees (depending on delivery method used/ courier charges)
*Remarks: service attached with one parcel return consignment note photo (while request return the parcel)

(v) Unpacking and removing sensitive goods
Standard charges:
RM3.00 - RM5.00 / per request
This service contains a photo captured for removed existing parcel item
This service included: open the outer packaging according to the package you specify, then repackage all the items in the same order.
If any items are sent less, our company will not handling any extra request on checking/inspection.
*Remarks: Do not use this service for fragile products.

*Reminder:
Once your request as above parcel handling processing (if any), we not bear responsible for any lost case or damage to the goods after you receive the goods;
** Special note:
If you need the above special services or other services, you may contact our customer service. We will calculate the fee accordingly, all the request will only perform after obtaining your consent/agreements.

(i) Shipping an item to Highland areas (Cameron, Genting, Bukit Fraser etc.), Island areas (Langkawi, Pulau Tioman etc.), outskirts or less populated areas might result in extra fees. (Additional fees depends on each case)
Please contact our customer service for more details : 016-480 0770

(ii) Delivery to door is limited to Ground Floor/ Lobby only, we will not deliver the parcel upstairs. (Delivery to High-rise buildings is unavailable)

(iii) If the customer needs to withdraw cash (take part of the balance in their GIMworld account), an extra processing fee of RM1.00 will be charged.

6.0 Claim

For those parcel without purchase Parcel Lost Guarantee, the compensation limit for the lost parcel is according to the item's value on the invoice (up to USD100 or 3 times of the shipping fee whichever is the lowest.
(*Please contact our customer service for Parcel Lost Guarantee details)


Air Shipment Parcel Lost Guarantee Fee:

Switch to another shipping method (additional fee) + Parcel lost guarantee (total product price + international shipping fee + other fee) x 3%

Sea Shipment Parcel Lost Guarantee Fee:

Parcel Lost Guarantee = (Total product price + international shipping fee + other fee) x 3%

* Remark:
(1) Compensated for parcel lost only.
(2) Any items breakage, damage, customs detention, confiscation especially fragile items are not within the scope of compensation.
(3) Natural disasters are not under compensated.
(4) Items that were not or falsely declared before shipping was not under compensated.
(5) Lost during delivery/partially damaged by the courier company or transportation company assigned by the customer was not under compensation.
(6) If repackaging is requested, customers will not be able to claim compensation when items are found to be missing during repackaging (including seller sending less items, loss of items during delivery from the seller to GIMworld warehouse, etc.)
(7) Not coverage for East Malaysia Air shipment

7.0 Warehouse Operation Hour

China Warehouse Operation Hours

Mon - Sat: 9:00am - 6:00pm
Sun: Off day

Thailand Warehouse Operation Hours

Mon - Fri: 9:30am - 5:30pm
Sat: 9:30am - 1:30pm
Sun: Off day

Indonesia Warehouse Operation Hours

Mon - Fri: 7:30am - 5:00pm
Sat: 7:30am - 1:00pm
Sun: Off day

Taiwan Warehouse Operation Hours

Mon - Fri: 9:00am - 6:00pm
Sat - Sun: Off day